Policies

Cancellations & Refunds

How FLAT RATE REALTY LLC handles withdrawal requests for optional services purchased independent of an executed brokerage agreement.

Last updated: January 2026

Brokerage Engagements vs. Retail Items

Most relationships with FLAT RATE REALTY LLC begin with a Colorado Real Estate Commission-approved brokerage agreement. Those contracts contain their own termination clauses, timelines, and mediation provisions — this page does not replace language inside your listing or buyer agency agreement.

This policy applies to ancillary items occasionally billed through flatrealtllc.cc or invoices tied to marketing upgrades (for example, rush photography or specialty signage bundles).

Eligible Refund Windows

  • Pre-production marketing upgrades: cancel within 24 hours of payment for a full refund if no vendor has been dispatched.
  • Printed collateral kits: cancel before files go to print; once printing begins, only defective goods qualify for replacement.
  • Earnest money & escrow funds: never handled as a “refund” through our accounting team — those assets remain with the closing escrow per contract terms.

Non-Refundable Items

  • Delivered photography, video, drone, or 3D scan packages.
  • MLS entry fees already transmitted to the listing service on your behalf.
  • Rush consulting retainers after strategy sessions have occurred.

How to Request a Cancellation

Email info@flatrealtllc.cc

Include invoice number, property address, and reason for the request. We confirm receipt within one business day.

Internal Review

Our operations desk verifies whether vendors incurred costs. If a partial refund applies, we outline the math before processing.

Issuance

Approved refunds return to the original payment method within 7–10 business days depending on your bank.

Frequently Asked Questions

Listing status changes follow your executed listing agreement and REcolorado rules. Email info@flatrealtllc.cc so your broker can walk through options without violating MLS policies.

If the consultant already delivered the session, the fee is earned. If the session never occurred, we convert unused balances to credits toward future FLAT RATE REALTY LLC services.

Earnest money belongs to the escrow holder identified in your purchase contract. FLAT RATE REALTY LLC facilitates communication but does not custody those funds.

Need Clarification?

Message info@flatrealtllc.cc — reference flatrealtllc.cc and your property address so we can route you correctly.

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